Privacy policy
Privacy Policy
At House of Zella, your privacy matters to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.
By using our website, you agree to the collection and use of information in line with this policy.
Information we collect
When you place an order or contact us, we may collect the following information:
• Your name
• Billing address
• Delivery address
• Email address
• Phone number, if provided
• Order details
• Payment information
• Any personalisation details you provide for custom prints
Payment information is processed securely through our payment providers. We do not store your full card details.
When you visit our website, certain information may also be collected automatically, such as:
• Your IP address
• Browser type
• Device information
• Time zone
• Pages or products viewed
• How you arrived at our website
• How you interact with the site
• Cookies stored on your device
How we use your information
We use your information to:
• Process and fulfil your order
• Create and send digital proofs for personalised prints
• Contact you about your order
• Arrange delivery
• Respond to customer service enquiries
• Improve our website, products and customer experience
• Send marketing emails, only where you have chosen to receive them
• Meet legal, tax and accounting obligations
We only use your personal information where we have a valid reason to do so, such as fulfilling your order, responding to your enquiry, complying with legal requirements or where you have given consent.
Personalised orders
If you order a personalised print, we use the personalisation details you provide to create your artwork and prepare your proof.
Please avoid including sensitive personal information in your personalisation unless it is necessary for the design.
Sharing your information
We may share your information with trusted third parties where needed to run our business and fulfil your order. These may include:
• Payment providers
• Delivery and postal services
• Website and ecommerce platforms
• Email and marketing tools
• Analytics providers
• Professional advisers, where required for legal, tax or accounting purposes
We only share the information needed for them to provide their service.
We do not sell your personal information.
Cookies
Our website uses cookies to help it work properly, improve your browsing experience and understand how visitors use the site.
Cookies are small files stored on your device. They may be used to remember preferences, support checkout functionality, understand website traffic or help with marketing.
You can control or disable cookies through your browser settings, although some parts of the website may not work properly without them.
Marketing emails
If you sign up to our mailing list, we may send you updates, offers, new product launches and other House of Zella news.
You can unsubscribe at any time using the link in our emails or by contacting us.
How long we keep your information
We keep your personal information only for as long as needed for the purposes set out in this policy.
Order information may be kept for tax, accounting and legal record-keeping purposes. Customer service messages may be kept for a reasonable period so we can manage enquiries and resolve any issues.
Your rights
Depending on where you live, you may have rights over your personal information, including the right to:
• Access the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your personal information
• Object to or restrict how we use your information
• Ask for a copy of your information
• Withdraw consent for marketing communications
To request this, please contact us using the details below.
Keeping your information safe
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no online system is completely secure, so we cannot guarantee absolute security.
Third-party links
Our website may include links to other websites. We are not responsible for the privacy practices or content of those websites, so we recommend reading their privacy policies separately.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
House of Zella
Email: emily@zellastudio.com
Address: House of Zella, 24 Bittell Road, Barnt Green, Birmingham, B45 8LT